Shipping Policy

Shipping Policy

1. Order Processing

All orders are processed within 1–3 business days after payment confirmation. Orders are not shipped or delivered on weekends or public holidays.
During peak seasons or promotional periods, processing times may be slightly extended.

Before shipment, each product undergoes three independent quality inspection procedures, and detailed photographic records of the actual item are securely archived to ensure quality assurance and full traceability.

2. Shipping Methods & Carriers

We cooperate with reliable international carriers, including but not limited to:

  • DHL

  • FedEx

  • UPS

  • EMS

  • United States Postal Service (USPS)

The shipping method is selected based on the destination, package weight, and delivery efficiency.

3. Shipping Confirmation & Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number and tracking link.
Tracking information may take 24–48 hours to update after shipment.

Each jewelry box is equipped with a unique anti-counterfeit barcode, allowing customers to access the product’s official electronic certificate at any time by scanning the barcode or entering the verification code on the authorized platform.

4. Estimated Delivery Time

Estimated delivery time depends on destination and carrier:

Region Estimated Delivery Time
United States 5–14 business days
Europe 6–14 business days
United Kingdom 5–10 business days
Australia 7–15 business days
Other Countries 7–20 business days

Delivery times are estimates and may be affected by customs clearance, weather conditions, or local carrier operations.

5. Customs, Duties & Taxes

International orders may be subject to customs duties, taxes, and import fees, which are the responsibility of the customer.
We are not responsible for delays caused by customs processing.

6. Incorrect Address & Failed Delivery

Customers are responsible for providing accurate and complete shipping information.
We are not liable for lost packages resulting from incorrect addresses provided at checkout.

If a package is returned due to an incorrect address or failed delivery attempts, additional shipping fees may apply for reshipment.

7. Lost or Delayed Packages

If your package is significantly delayed or appears lost in transit, please contact our customer service team.
We will assist you in initiating an investigation with the carrier and work toward a satisfactory resolution.

8. Delivered but Not Received

If tracking information shows "Delivered" but the package cannot be located, customers are advised to:

  • Check with family members or neighbors

  • Contact the local carrier office

  • Verify delivery details with the tracking number

If necessary, we will cooperate with the carrier in further investigations.

9. Contact Information

For shipping-related inquiries, please contact:

Customer Support: [supkevogue@Gmail.com]
Response Time: Within 24 hours on business days